Unacceptable services by vodacom and platinum warranties

I would advise everyone against purchasing a laptop from vodacom.

The laptop I had bought had a hardware fault as advised by their repair center platinum warranties. To get ahold of them was an absolute nightmare from going to directly to vodacom to be told that they cannot assist and referred me to another vodacom who also said that the cannot assist and given me a number to call. After 23 attempts of calling and being passed around like I dont matter I finally spoke to a team leader at platinum warranties. They had facilitated the pick up of my laptop and replaced my unit with another laptop to which was a shocking purple laptop. The quality and feel and look of the laptop was not what I was expecting. It felt cheap. As it was purple and being a Male I was not able to use it and did not even put it on. I expressed my disastifaction with the replacement as advised that I would not even consider buying that replacement laptop 1st time from vodacom or anywhere. They had requested the return after 2 weeks. It's been over another month now that I still have not received my laptop. I was told 2 weeks ago that vodacom does not have stock??!! But all the vodacoms stores have laptops ready to be sold.

It's all well and good when you decide to buy or take a contract at vodacom. The sales department are every ready to make a sale offering you all types of insurance etc even though they are unsure of the finer details of who administers the insurance and what it covers. They are unsure and unhelping when you have an issue with the device not working or it breaks. Simply shrugging it off as it's not apart of their job description. The after care of a client is very disappointing and I will not return as a client once my contract is over.