Unacceptable services

<p>With reference to my previous review on Vodacom I am stunned by the service and comments like we can not do anything else.</p> <p> </p> <p>On 29 May I spoke to Dain (Dane) who confirmed that the migration on my account will be done without any migration fees as I was told there will be no fee should I decide to go back to my old package.</p> <p>On 9 June I viewed my account and saw there is a migration fee of R1083.33 on my account.</p> <p>I immediately phoned and after I spoke to 5 different departments I spoke to Jessica who said she will escalate to get the migration fee removed or credited. Ref: 1/ ********** ********** .</p> <p>Today I phoned again because I have not received any feedback. Again a week later. I spoke to Tando who referred me to her supervisor Mpho and I had to explain the story again twice and gave the reference number. All they can do is escalate and there is no one who I can contact to sort this out.</p> <p>I need this credit to be put on my account before the end of this week and before the debit order runs.</p> <p>Terrible services and I have quite a few contract with vodacom.</p>