Unacceptable service - wrong spec product not being replacef

Item: Vodacom
Rating: 1
Author: Masindi

I bought a mobile device cash (once-off not on contract) online. Vodacom shipped a device with the wrong specification. Getting Vodacom to take back the device with the wrong spec and replacing it with the correct spec device is becoming a futile exercise. I have been emailing them since 5 July 2024 and the matter remains unresolved

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Replies (1)

Vodacom's replyOfficial

22 Jul 2024, 07:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply22 Jul 2024, 07:47

Official