Unacceptable Service – Vodacom Fibre Still Not Installed. Paying for a service we do not have

We have been subscribed to fibre with Vodacom for the past two months and payments have already been deducted.

But where is the service? To date our router has not been set up and we are still without internet.

Vodacom customer care has not been helpful and the technician who came out before has been ignoring our calls.

It is strange how we can go without a service that has already been paid for, yet if we are a day late with payment they will phone and email non-stop until they get their money.

This is absolutely pathetic service from such a “prominent provider”