RN
RAYMOND N

1 reviews | Active since Aug 2016

31 Aug 2016, 11:22

UNACCEPTABLE SERVICE, UNSATISFIED CLIENT

<p>I had a R109 moderm contract with Vodacom, which ended on March 2016 & from there it was a PrePaid Month 2 month. To my surprice in April I was debited +R700, when I followed up I was advised that there was a<span style="text-decoration: underline;"><strong> ********** device taken under my name!</strong></span> by this modem number! Then investigation was done and the account was frozen 4 that period. Around May it was resolved and closed. Now yesterday<strong> I RECIEVED A CALL FROM VODACOM & I WAS ADVISED THAT I AM IN ARREAS AND OWING R663.</strong> For a modem device that was closed to my knowledge. </p> <p>Please may this issue be resolved and may I get a confirmation that this is done ASAP. I need a confirmation stating that I do not owe any amount and that the moderm number/account is closed. </p>

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team