1 reviews | Active since Aug 2016
UNACCEPTABLE SERVICE, UNSATISFIED CLIENT
<p>I had a R109 moderm contract with Vodacom, which ended on March 2016 & from there it was a PrePaid Month 2 month. To my surprice in April I was debited +R700, when I followed up I was advised that there was a<span style="text-decoration: underline;"><strong> ********** device taken under my name!</strong></span> by this modem number! Then investigation was done and the account was frozen 4 that period. Around May it was resolved and closed. Now yesterday<strong> I RECIEVED A CALL FROM VODACOM & I WAS ADVISED THAT I AM IN ARREAS AND OWING R663.</strong> For a modem device that was closed to my knowledge. </p> <p>Please may this issue be resolved and may I get a confirmation that this is done ASAP. I need a confirmation stating that I do not owe any amount and that the moderm number/account is closed. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
