Unacceptable Service resulting in Financial Loss

<p>Evening</p> <p> </p> <p>I write to register the dispicable and bulling conduct of Vodacom staff resulting in a huge inconvinience, financial loss and missed opportunties on my end due to inavailability far too many times than neccessary</p> <p> </p> <p>I had a two (2) year contract with Vodacom and it came to an end in January 2016. I chope not to renew it. Since then i have been on prepaid and have been struggling with connection issues and availability of Vodaocom services, my numbers from time to time when i am being called and when i am trying to call various people.</p> <p> </p> <p>Tonight was one of those unfortunate nights, when i was cut off circulation for about 30 minutes and i had to use another number to call the Vodacom helpline to seek help. I struggled with accessing the help line and I was being told my number is on contract. Shocking!!! that at 16h15 i had been loading airitime, and at 20h35 I am now on contract!! and being shoved from pillar to post, yet during all this time, my phone service is shut off, and nobody can assist me! Even more shocking is the fact that from January 2016 to date, i have been on prepaid!</p> <p> </p> <p>This is a very fami**** set of circunstances! and i loose business and loose other opportunities since January 2016 as i cannot be located and neither is there voicemail capabilies during this time when this happens.</p> <p> </p> <p>Vodacom should pay fpr this loss and incompetence that goes off for hours at a time without even warning!</p> <p> </p> <p>The other spillages of this problems are that i am deprived of pre-paid benefits whilst i am hovering between contract and airtime! The staff at enquires state that their system has my number catergorised as a contract therefore they cannot assist, they need to transfer me to contract, and when they do that, there is nobody there???</p> <p> </p> <p>The 1 star i used here to reflect the TERRIBLE service is not a true reflection, the service is even worse. It is regretatable that there is no scrore that is less than that one can choose! </p> <p>The problem with my phone connection is not even resolved as Nompumelelo whom i spoke to tonight kept me on the phone, and did not even help me, but in the end put the phone on the side causing me to listen to what sounded like music and and voices or people talking on the background and did not retrieve the call. This was after after i had been put from one department to other without help for about 20 mins and getting cut in the process and redialing all over again. She wanted me verify my ID for the contract that i do not have with Vodacom.</p> <p> </p> <p>I hope this time around, i will get help once and and for all, including for the lost time and opportunities!</p>