Unacceptable service provided

I am really not happy with Vodacom and the service I have received.

My payment didn't reflect because I only made the amount available on the date that was displayed on the statement for the payment to be debited 31 October 2020. Vodacom debited my account before that date and did not notify me that my payment did not go through...instead I have to use my airtime to call them and follow up as why they did not take their payment. Once I clear the the situation and make sure that payment will go off on the 26 Nov and not earlier or later as debit payments seem to be irregular with them.

After clarifying the situation, I paid my monthly tarrif of 649.00 and then receive a threat that my wifi will be disconnected if I don't pay an outstanding amount of 100.88. I don't understand why I am paying an extra 100. 88 When this is negligence on Vodacom side.

This is really unacceptable a'd the threat received is not taken well because I am a loyal customer who pays my bills and always finds myself having to follow up and find clarity with Vodacom.