Unacceptable service / poor product knowledge

I went to Vodashop simmonds st and asked if their sim cards are usuable in tablets as i had bought a Polaraid tablet from Homemark, I was told the sim work on all tablets so i bought the sim on a two year contract But the sim did not seem to connect to the internet. I tried using the sim both at home and at work to no avail. I went back to vodashop and I was told to go to vodacare for help. I went to Alberton vodacare but the technician could not help. I went back to the vodashop and was told to call 082155. I called the number and was told the sim does not sim to connect to vodacom server. so I went back to the shop and was told to go the vaodacre eastgate becuase the technicians there are clued up. I went there but the problem could not be resolved. By this time i was very upset and i asked if i could cancel the contract becuase the product is not working. I was however told i will have to pay for early termination of contract. If the product is working i would not cancel the contract. The reference number for this cancellation is S3-8262D-D0PUD.<br> <br> After being a vodacom customer for years with 4 contracts running currently, I expect to be better service as a customer. Violet