Unacceptable Service or lack thereof

I am an existing vodacom customer, with 1 contract line,2 months ago, i went through to the Vodacom in Fourways and was assisted by Tyson to port my prepaid sim from Cellc to Vodacom.Port was not effected.3 Weeks ago I went through to Vodacom Woodmead and attempted to port again, but this time add a contract.Firstly, the port took almost 2 weeks to go through, then the approval of the contract took two weeks and even then wasn't completed.I made numerous calls to Woodmead, spoke to the Manager and i had to constantly follow up.I went into the shop 3 times to receive feedback.Eventually, last Friday I cancelled the contract and decided to just port and stay on prepaid.To date that wasnt even completed.Called the call center, they said I needed to go into the branch.Went into the fourways branch, they said I should go to Vodaworld. Really, is this the level of service Vodacom has downgraded to?How can you send a customer from pillar to post, what happened to customer service.How can such a large service provider put a new system in place and then when it doesnt work, mess customers around.