Unacceptable service on upgrade

<p> I did an upgrade on my phone on Friday 08.07.2016 – my smart xl went up from R749 to R1020 which I accepted and the upgrade was done only to find later that they added a call limit of R1000 (although my contract is for R1020). From Friday up until now this problem is still not solved. I contacted 082811 and they opened the line for 2 hours and it went off again. I went back twice to Cellucity Galleria and requested them to help me to get the limit removed – but I’m still unable to make any calls. I phoned the accounts department ********** - numerous times but got the most *********** service which I also rated but with no response. It is now 4 days after I did the upgrade on my phone but I am still unable to use my phone.</p>