CM
Chelouise M
1 reviews | Active since Mar 2021
02 Dec 2022, 10:40
Unacceptable service on a basic requirement
I was on hold to resubmit a debit order for 1 hour. After which I was told that my account, which is debited monthly is inactive. And I need to go into a vodacom store as they are unable to reprocess the debit order.
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Replies (2)
Vodacom's replyOfficial
02 Dec 2022, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2022, 18:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call center today. Based on the feedback provided, our team investigated and provided feedback on the service request that was logged to our support team.
We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Our records indicate that you were in contact with our call center today. Based on the feedback provided, our team investigated and provided feedback on the service request that was logged to our support team.
We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 18:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call center today. Based on the feedback provided, our team investigated and provided feedback on the service request that was logged to our support team.
We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Our records indicate that you were in contact with our call center today. Based on the feedback provided, our team investigated and provided feedback on the service request that was logged to our support team.
We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Best regards,