Unacceptable Service - No Communication

On the 29 February 2016 - my husband booked in my tablet for repairs - we were happy to pay the rate for repair. Within a week - we received the quote and asked to approve it. After many attempts, we could not get through to approve the quote. My husband went into Watercrest Mall - where the staff called the service center directly&the quote was approved. A few days later - my husband was called to say that the device was being returned un-repaired - the situation was explained and it was indicated that the device would be repaired. <br> I called today, to find out the status of the repair, and was informed that the device was returned to Watercrest Mall un-repaired on 8 March 2016 as the quote was not approved. We have received NO COMMUNICATION that the device was even at the store?<br> Why was the device returned un-repaired when the quote was approved? I understand your system shows that the quote was not approved - but it was. It is not my responsibility to record this on your system - is it?<br> After almost 2 months without my device due to the in-competencies of the staff - i am completely unsatisfied with the service being received.