Unacceptable Service from Vodacom - Upgrade Disaster

<p>I have been a valued vodacom customer for close to 10years have upgrade contracts all the time, but this time was appalled by the service received from the Vodacom shop at No5. Simmonds Street, Johannesburg. I upgrade my contract on the 8th Nov 2016, S7 with Tab3(250mb) free. My upgrade was done, received the phone (S7) the Tab3 with the new sim card for the Tab3. To date (5months later) my sim card on the Tab3 has not been activated. I have been to the store numerous times, called Vodacom customer care and to date, still not resolved. All I receive is excuses that it has been logged and escalated with no feedback. HeadOffice blames the Store and the Store blames the consultant who has now gone on retirement. What do I do? I have 3 contracts with Vodacom and these bills are duly paid and uptodate every month. Is this how you treat a valued loyal customer? This is pathetic really - 5months later. </p>