Unacceptable service from Vodacom Customer care

I called Vodacom after 9 on Sunday 29th March 2020 and spoke to a agent in the customer care department. I tried to log a dispute as i paid via eft on the 26th and vodacom was still trying to deduct every day since the 25th on debit order even tho they could see the payment. i disputed a penalty fee of R100,88. I called them a while back to state that i am unemployed and will have someone help me pay the account. The agent was extremely rude and ****y telling me that i am wrong this is not vodacoms problem. i told her to remember that i am the customer to which she rep**** she don't get paid by me, vodacom pays her. I struggle to pay vodacom for a service and this is how i am being treated. I then requested her to transfer me to her supervisor or someone higher but she sent my call to a new department and they sent it back to customer care as she new it looks like a new call. Apparently there is no team leaders or supervisors or managers on a Sunday so they can speak to you as they wish. Unacceptable. I eventually spoke to a Dora in customer care who advised i will get a call back from a supervisor tomorrow.