Unacceptable Service from Vodacom

We have recently bought a new house and enquired about fiber in the area. I phoned Vodacom on 24 May 2021 to confirm if the fiber in the area was live and if they could assist me. Since it is crucial to operate on WIFI.

They confirmed and the necessary forms were willed out and full installation took place on the 26 May 2021.

Since then I have made hundreds of calls and heard a different story from all the operators. SR (ServiceRequest) numbers were given and closed without success. Phone calls were put down in my ear. Calls were dropped and only a few operators would phone back.

For the interim Vodacom supp**** me with LTE which is not sufficient enough for our needs. We have spent thousands of rands on data and still no fiber connection.

They have sent a technician out to my house to come and inspect the router and fiber lines. The technician came to the conclusion that there are no Vodacom Fiber lines to access. This happened on 12th of July and she came out a second time on 15th of July just to confirm.

Since then I have not heard anything again. I have send a complaint on 19 July to 3 different e mail addresses and not one reply On Sunday 25 July the technician phoned to hear if Vodacom contacted me and it they did connect the Vodacom lines. Which did not happened.

So on Monday 26 July I phoned to find out about the progress about the lines. Apparently they did not log a Service Request and do not now bout the connection on the lines.

I am not sure whom to take this up with and the service I received from Vodacom so far is really unacceptable.

Two months later and we still have no indication when the Fiber will be live.

Nienie