SP
Siva P
1 reviews | Active since Oct 2018
12 Nov 2019, 09:25
Unacceptable Service from Vodacom
My account number is NM009573-9. I cancelled my fibre line on the 30th November 2018. I followed up with several calls since then as I was still being charged for the service. In June Vodacom credited my account and immediately debited my account for the same amount with the net result = 0. Note Vodacom continued to charge for the service. I called and then they credited me for charges and agin debited me for the same amount equaling to 0. Everytime I call I get the run around. Vodacom owes me R10 460.75 and will not assist. This is now my last resort.
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Replies (4)
Vodacom's replyOfficial
12 Nov 2019, 09:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 09:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SP
Siva P's updateReviewer Update
12 Nov 2019, 09:59Thank you. I'll await your consultant call. Siva.
SP
Siva P's update12 Nov 2019, 09:59
Reviewer Update
Thank you. I'll await your consultant call. Siva.
Vodacom's replyOfficial
25 Nov 2019, 11:31Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply25 Nov 2019, 11:31
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, query has now been resolved.
Regards
Consumer Website Team
SP
Siva P's updateReviewer Update
25 Nov 2019, 13:40This is completely inaccurate as the issue is not resolved. A consultant Lance contacted me, he was unable to assist and answer my questions on why my credit passed due to a cancellation was reversed. He informed me that I needed to dicuss with his 'Fibre' department as he was clueless.
How can he close this issue as resolved?
It is now short of 1 week of a year that I've been trying to resolve this problem and being passed from one department to another. Their poor service is consistent in that there is none.
I have 7 other contracts with this most awfull company but cannot cancel as I'm bound contractually. I'll certainly be cancelling each contract as they expire but would need to deal with Vodacom until then.
I can only pray that a competent consultant can contact me to explin and resolve this issue which is outstanding for almost 12 months.
How can he close this issue as resolved?
It is now short of 1 week of a year that I've been trying to resolve this problem and being passed from one department to another. Their poor service is consistent in that there is none.
I have 7 other contracts with this most awfull company but cannot cancel as I'm bound contractually. I'll certainly be cancelling each contract as they expire but would need to deal with Vodacom until then.
I can only pray that a competent consultant can contact me to explin and resolve this issue which is outstanding for almost 12 months.
SP
Siva P's update25 Nov 2019, 13:40
Reviewer Update
This is completely inaccurate as the issue is not resolved. A consultant Lance contacted me, he was unable to assist and answer my questions on why my credit passed due to a cancellation was reversed. He informed me that I needed to dicuss with his 'Fibre' department as he was clueless.
How can he close this issue as resolved?
It is now short of 1 week of a year that I've been trying to resolve this problem and being passed from one department to another. Their poor service is consistent in that there is none.
I have 7 other contracts with this most awfull company but cannot cancel as I'm bound contractually. I'll certainly be cancelling each contract as they expire but would need to deal with Vodacom until then.
I can only pray that a competent consultant can contact me to explin and resolve this issue which is outstanding for almost 12 months.
How can he close this issue as resolved?
It is now short of 1 week of a year that I've been trying to resolve this problem and being passed from one department to another. Their poor service is consistent in that there is none.
I have 7 other contracts with this most awfull company but cannot cancel as I'm bound contractually. I'll certainly be cancelling each contract as they expire but would need to deal with Vodacom until then.
I can only pray that a competent consultant can contact me to explin and resolve this issue which is outstanding for almost 12 months.