KK
Koketso K

1 reviews | Active since Sept 2023

27 Jan 2025, 17:21

Unacceptable Service from Vodacom

I'm extremely disappointed with Vodacom's service. Despite paying my account two days ago, my account remains unupdated. I've sent proof of payment to their email, but it's been ignored.

To add insult to injury, Vodacom's been bombarding me with calls, apparently unaware that I've already settled my account. This level of incompetence is staggering.

0
Replies (1)
Vodacom
Vodacom's reply28 Jan 2025, 07:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team