ZA
Zakia A

1 reviews | Active since Mar 2017

09 Mar 2017, 16:20

Unacceptable Service from Vodacom

<p>Have been trying to discontinue my contract with Vodacom for the past 2 years.My contract expired 2 years ago but they authomatically keep renewing it.Everytime I go instore they give me number to call to cancel but there is always no answer on any of the numbers.I am now tired of trying to cancel.If matter will not be resolved I will change my service provider </p>

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Replies (2)
Vodacom
Vodacom's reply10 Mar 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Mar 2017, 14:30
Official

The reported instance is currently in-hand

Kindly reply to our correspondence to finalise

Best regards

Elroy