NC
Neville C

1 reviews | Active since Mar 2009

15 Apr 2015, 11:15

Unacceptable service from Vodacom

I wish to make a complaint against Vodacom for two reasons. One I am constantly being smsed in the early hours of the morning about 03:40am about a Deezer account description. This is disturbing my sleep and I find it totally unacceptable that I must have this marketing forced on me. I am not interested in a Deezer subscription. Secondly I purchased a R12 1GB promo last Wednesday. Which was to be vaild for 7 days. However upon trying to using it at 00:00 I saw that it did not work and that instead my airtime was dedcuted. This outrageous service is beyond a joke. As a customer I am disgusted.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2015, 15:28
Official
Hello valadar,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team