WR
Werner R
1 reviews | Active since Sept 2014
03 Oct 2019, 10:34
Unacceptable service from Vodacom
The reception in the Kommetjie, Western Cape has been non existent for 3 days. Upon reporting the fault, I was given a reference number, told if nobody has contacted me within 3 days, I must call again. We are a business, therefore losing money when our clients cannot reach us. That is unacceptable in this day and age of modern technology, Vodacom should have systems in place that can warn them when reception breaks down in certain areas.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2019, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2019, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WR
Werner R's updateReviewer Update
08 Oct 2019, 12:09Thank you and confirming that I was contacted by Nombulelo. He was kind and solved my problem. Strange problem though, it was a setting on my phone that needed to be changed. Most odd though, my colleague (in the same office) had exactly the same concern, and only in Kommetjie, is that just coincidence ...... or is it some sinister person / company that remotely interfere with phones?
WR
Werner R's update08 Oct 2019, 12:09
Reviewer Update
Thank you and confirming that I was contacted by Nombulelo. He was kind and solved my problem. Strange problem though, it was a setting on my phone that needed to be changed. Most odd though, my colleague (in the same office) had exactly the same concern, and only in Kommetjie, is that just coincidence ...... or is it some sinister person / company that remotely interfere with phones?