Unacceptable service from VODACOM

<p>Last year September I did an upgrade on my Vodacom contract, since then I am getting invoiced R213.16 for my old handset (Oct 2016 up until the latest Feb 2017 invoice).</p> <p>I did contact Vodacom during the month of January 2017 to try and sort out this problem, but no success. So I contact them again and again and again. On the 7th of Feb 2017 I did contact Vodacom 5 times…..again with no success.</p> <p>Every time I spoke to an consultant they could not help me; one told me my contract initial end date was in June 2016, the other one told me it was in Sept 2016 and the other in Dec 2016 etc etc. and as soon as they start having trouble to figure out what was going on om my account they either cut me off or bluntly put the phone down in my ear, eventually I’ve spoken to an supervisor (team leader) who then also put the phone down in my ear.</p> <p>During my fifth call on the 7th of Feb, I was diverted to one of the supervisor who said that they will attend to this issue within 2 days.</p> <p>Today 14th Feb I did receive my Invoice for the month of February and again my old handset was on that invoice; so now I’ve been paying for my old handset for the fifth time after my upgrade.</p> <p>So I have phoned numerous times, went twice to our Vodacom 4u shop and this problem still persist.</p> <p>What is going on VODACOM???????? Very quick to do an upgrade and take ones money but pathetic when it comes to aftersales service.</p> <p>This is the last reverence nr. that I have received (1- ********** 502198).</p> <p> </p>