Unacceptable Service - EAST POINT MALL

I was at Vodacom Shop (East Point Mall) East Rand Mall in Boksburg on Tuesday (24/09/24) at around 12h45 to do a SIM swap as my phone was ****** during the week. I asked for Mariam as she assisted me previously. Mariam was busy with a client, and I decided to wait for her. Marian indicated to me another consultant can assist and I was quite fine it.

I was than assisted by Lerato Mokgatla to do the SIM Swap. I was asked to pay the R64, and I subsequently requested for a Tax invoice. The consultant (Lerato M) told me I won't get a receipt and mention the speed point receipt is my invoice. I told her that I need a Tax Invoice, and her response was she can't print and even pointed out the receipt printer had no paper roll. She told me I have to wait 10min for the printout. I wasn't happy at all with this response. I insisted that I need a receipt because for any transaction in your store issuing a client receipt is compulsory. I told Lerato M seemingly you unwilling to assist me and she immediately developed an Attitude. She than left her workstation without informing me she is going to the back office. The consultant Marian came to me requesting my email address to forward me my receipt. I refused to share my email address and insisted on my receipt. I than asked for the Duty Manager and I was referred to Thando and she managed to print the receipt. Well DONE! Thando and THANK YOU!

Consultant Lerato Mokgatla is really UNPROFESSIONAL and a has an UNWILLING ATTITUDE. As I loyal Vodacom Client for more than 33yrs this experience left a BITTER taste in my mouth, Surely I don't deserve such POOR service from a consultant and I always renew my contract at this Store. I TRUST this POOR service and unwilling attitude from Lerato M will be dealt with. Her attitude tarnishes the reputation of this Store(East Pont Mall).