Unacceptable service delivery

I contacted vodacom complaints department on 02.12.2024 and to Date they have not sorted out my complaint. The service from the complaints department is unacceptable.My reference was EC 1U7N 10XH4C. The only msg I get is that they followed up with the store and awaiting feedback. This is unacceptable service. If I told them that my company needs 50 phones I would have got a positive response immediately. This is unacceptable service awaiting response from 2nd December 2024. It's a simple request and all the store needed to confirm if they had stock of the Honor 7b so that they can give me the double deal for R399. 00 because at that time pn receiving the Honor 7b I was not told about the double deal R399.