dM
dereck M

1 reviews | Active since Dec 2012

27 Apr 2015, 12:15

UNACCEPTABLE SERVICE DELIVERY

I moved to Seekoeiwater plots area in Witbank to find out there is virtually no signal. after MANY months of calling and nagging vodacom, with various excuses as to why the signal is so bad (ie: they are working on the tower) a booster was installed in my house, which worked for a few months and then started disconnecting me so often it has become impossible to work on the internet no to mention super slow HSDPA (i cant even stream a low quality YouTube video). after contacting vodacom again to try resolve it, it has been 3 months now of me nagging them again to resolve the issue and we are not any closer with all the same excuses as usual, ie: upgrades to the tower that they don't know how long will take.<br> <br> THIS IS COMPLETELY UNACCEPTABLE WHY MUST I PAY FOR WHAT I CANT USE?

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Replies (1)
Vodacom
Vodacom's reply28 Apr 2015, 07:49
Official
Hello dereckmarais,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team