Unacceptable Service

My husband cancelled his Contract on the 1st of March 2022 that came to an at the end of February 2022. He was still being charged & so he called back on the 1st of June & was informed that the cancellation reflects on the system but it was never executed & they tried offering him alternative products & services which he also declined and stated clearly that he wants the line cancelled & requested the refund for the 4months that he was billed. Yet they kept billing him so when he called them back today on the 19th of July he was told that he was credited an amount of R562 on the 2nd of July which never happened & Pindiwe just told him she escalated the call & he will get feedback within 3-5working days. Every time he requests a Reference number they say it will be sms'd after the call but instead he gets a Tobi Chatbox message with no reference number.

This is really unacceptable service