Unacceptable service by vodacom

Item: Vodacom
Rating: 1
Author: Carla B

After two months of trying to have my contract with vodacom cancelled I was contacted by a vodacom call centre agent who confirmed that the contract was finally cancelled and that an investigation would be conducted regarding any refunds due to me. I was never contacted back - but note that a message was left on my previous post on Hello peter that I would be credited for two months and that an agent would be in contact with me. To date no one has contacted me and vodacom has not sent me their updated invoice so that I could make payment on my account. Yesterday, 22 February 2021 Vodacom put a block on both of my devices. This is unacceptable as I use my devices for work and need to get in contact with my daughter. I want vodacom to unblock the phones and further that someone can atleast tell me what the arrears on the account is. Carla Bakker

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Replies (1)

Carla B's updateReviewer Update

24 Feb 2021, 09:09

After two months of trying to have my contract with vodacom cancelled I was contacted by a vodacom call centre agent who confirmed that the contract was finally cancelled and that an investigation would be conducted regarding any refunds due to me.
I was never contacted back - but note that a message was left on my previous post on Hello peter that I would be credited for two months and that an agent would be in contact with me.
To date no one has contacted me and vodacom has not sent me their updated invoice so that I could make payment on my account.
Yesterday, 22 February 2021 Vodacom put a block on both of my devices.
This is unacceptable as I use my devices for work and need to get in contact with my daughter.
I want vodacom to unblock the phones and further that someone can atleast tell me what the arrears on the account is. SOMEONE NEEDS TO CONTACT ME URGENTLY!
Carla Bakker

Carla B's update24 Feb 2021, 09:09

Reviewer Update

After two months of trying to have my contract with vodacom cancelled I was contacted by a vodacom call centre agent who confirmed that the contract was finally cancelled and that an investigation would be conducted regarding any refunds due to me.
I was never contacted back - but note that a message was left on my previous post on Hello peter that I would be credited for two months and that an agent would be in contact with me.
To date no one has contacted me and vodacom has not sent me their updated invoice so that I could make payment on my account.
Yesterday, 22 February 2021 Vodacom put a block on both of my devices.
This is unacceptable as I use my devices for work and need to get in contact with my daughter.
I want vodacom to unblock the phones and further that someone can atleast tell me what the arrears on the account is. SOMEONE NEEDS TO CONTACT ME URGENTLY!
Carla Bakker