Unacceptable service and response

I contacted Vodacom a couple of weeks ago to upgrade 2 of my 3 contracts. The one was a sim card only deal and the other deal was supposed to come with a handset. The transaction was completed telephonically and I was told that I should receive my new sim card and handset within a few working days.

I tried to call Vodacom on ********** 4 last week to find out when I can expect to receive my upgrades as I had not receive anything, but was on hold for so long that I eventually hung up and requested a Call Back from the Vodacom Website. I am still waiting for this call.

I called the same number again this morning and had hardly finished telling the lady why I was calling when she just transferred me to the accounts department. I was on hold for a few minutes, started telling the person who answered what my enquiry was and was transferred to the cancellations department. The gentlemen who answered told me I was through to the wrong department and that he did not have access to that part of the system and that he could not transfer my call. All he could do was contract cancellations. (I strongly considered cancelling all 3 my contracts on the spot, but this would be counter productive)

I had to call back on the number ********** 4 - the number I phoned in the first place and I have now been on hold for 11 minutes and counting and have still not had any joy.

Can someone please let me know when I can expect to receive my new sim and new device???????