RM
R M
1 reviews | Active since Oct 2019
11 Jun 2024, 10:42
Unacceptable Service and no feedback
This is now the 4th Review for Vodacom since 5th April. My last review on Hello Peter fell on deaf ears. I have tried to cancel my contract in May due to poor service. It has been over a month and they REFUSE to cancel my contract despite paying the fee. Call center is unable to assist as they have been waiting for a response from their "back office" for a month which has not been received. This lack level of service is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jun 2024, 12:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 12:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
R M's updateReviewer Update
11 Jun 2024, 16:03Good day, can someone please call me. After my 3rd review, I was sent an email with a new reference number. I have just received an sms saying this ticket has been closed. No one has called me, the issue is not sorted out, so how can it be closed? My contract is still active and show that I need to make payment at end of June??? This contract was meant to be canceled end of May. Please urgently contact me.
RM
R M's update11 Jun 2024, 16:03
Reviewer Update
Good day, can someone please call me. After my 3rd review, I was sent an email with a new reference number. I have just received an sms saying this ticket has been closed. No one has called me, the issue is not sorted out, so how can it be closed? My contract is still active and show that I need to make payment at end of June??? This contract was meant to be canceled end of May. Please urgently contact me.
RM
R M's updateReviewer Update
12 Jun 2024, 15:18This is completely INCORRECT. I have canceled ***.... This is the line I am referring to. The one for R30000 was removed from the invoice as it was a line that I never actually had. I am querying my existing line that I have had for the last 11years!!!! Why can you not cancel this. I have not been contacted by anyone and it is really unprofessional to reply on here without having the facts!!
RM
R M's update12 Jun 2024, 15:18
Reviewer Update
This is completely INCORRECT. I have canceled ***.... This is the line I am referring to. The one for R30000 was removed from the invoice as it was a line that I never actually had. I am querying my existing line that I have had for the last 11years!!!! Why can you not cancel this. I have not been contacted by anyone and it is really unprofessional to reply on here without having the facts!!