Unacceptable Service and endless delays vodacom fibre

Title: Unacceptable Service and Endless Delays – Vodacom Fibre / Vumatel Installation

I am extremely frustrated and disappointed with the shockingly poor service I have received from Vodacom Fibre regarding my Vumatel fibre installation.

I app**** for Vodacom Fibre on Saturday, 21 January. Despite this, I only received my router on Friday afternoon, 6 February, which is already an unacceptable delay. Even worse, the Vumatel fibre box has still not been installed, meaning I am unable to use the service at all.

I have made numerous calls to the Vodacom call centre in an attempt to resolve this matter. Each interaction has been a complete waste of time. I am left holding for 20 minutes or more, only for the call to either be dropped, passed around with no accountability, or concluded with empty promises that are never followed up.

There is no communication, no ownership, and no sense of urgency from Vodacom. I am constantly chasing for updates instead of being proactively informed, which is completely unacceptable for a service provider of this size.

What makes this situation even more unacceptable is that I have been a loyal Vodacom customer for over 15 years with my cellphone contracts. After supporting Vodacom for well over a decade, this is the level of service I am met with — delays, silence, and incompetence. They allegedly they are unable to get a hold of me on my vodacom number.

At this point, I am not interested in apologies or scripted responses. I want:

Immediate escalation

A confirmed installation date for the Vumatel box

Clear communication from someone who actually takes responsibility

If this matter is not resolved urgently, I will seriously reconsider continuing my relationship with Vodacom across all my services.

I expect Vodacom to respond publicly to this complaint with a concrete resolution, not another generic.