Unacceptable Service and Contract Cancellation Issues

I am writing this review to express my extreme dissatisfaction and frustration with the service I have received from Vodacom. As a loyal customer for over a decade (almost 20 years of using Vodacom), I expected better treatment and a more professional handling of my request. Unfortunately, my recent experiences have been nothing short of appalling.

On the 23rd of February, I called Vodacom at 08:39 on the number *** with the instruction to cancel my ex-wife's cell phone contract. During this call, the agent assured me that the contract would be canceled and that within two months, all outstanding amounts would be settled. I trusted this information and expected the matter to be resolved promptly.

To my dismay, I received an email this month containing an invoice for my ex-wife's cell phone. Confused and frustrated, I realized that my initial request had not been honored. In an attempt to rectify the situation, I called Vodacom again yesterday at 13:55. The agent I spoke with seemed more interested in retaining my business through a special deal rather than addressing my request to cancel the contract. She mentioned that there were numerous points on my account that could be used for a special deal, but I made it clear that I was not interested. Despite my loyalty and timely payments for over a decade, I found this attempt to retain me through incentives rather than respecting my request to be quite insulting.

I reiterated that I wanted the contract canceled immediately, especially since my ex-wife now has her own contract with Vodacom and I have no need to continue paying for her phone. After several attempts to sidetrack the conversation with offers and deals, I firmly insisted on the cancellation. It was then revealed that the previous agent had not processed my cancellation request back in February because I would lose my points—a detail that was never communicated to me at the time.

This is completely unacceptable and feels like an outright deception. The current agent submitted the cancellation request but stated that the contract would continue until the end of June since, according to her, I only provided sufficient notice now. This is unacceptable and amounts to theft. Vodacom should honor the original cancellation request date and stop the contract at the end of April. Furthermore, I demand reimbur*****t for any charges incurred beyond that date.

If Vodacom fails to resolve this matter promptly and in accordance with my initial request, I am prepared to take further action. Despite the relatively small amount involved, I am willing to involve my lawyer to address this issue legally. Additionally, I will cancel all my other contracts and prepaid SIM cards with Vodacom. This will also extend to my entire company and all employees, moving all contracts and prepaid SIM cards to MTN.

I strongly advise anyone considering canceling a contract with Vodacom to be wary of their misleading practices and lack of transparency. This experience has been deeply disappointing, and I hope my review serves as a warning to others.