Unacceptable service and cannot get my issue sorted

Unacceptable service. I have spoken to Paulina Maloka twice now to try and resolve my issue, I asked to speak to a team lead, Morena Raeto, to get this sorted and I was told Morena Raeto would give me a call, its been days. I called again today and something. Paulina Maloka is unable to communicate and understand the issue, they also don't read the notes on the system to understand the issue. I've spoken to multiple people and having the calls dropped on me, and I don't get a callback.