AS
Ania S
1 reviews | Active since Dec 2017
27 Oct 2020, 15:51
Unacceptable service
This Friday (30 October 2020) it will be 4 weeks since I have completed and submitted my forms for fibre installation and NOTHING has happened. We have been calling and sending WhatsApp's on numerous occasions, just to get the same reply each time - 'no update loaded' or my WhatsApp's are simply ignored by the sales representative named Danielle and her manager named Chad. This is unacceptable. I will never recommend Vodacom to anyone.
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Vodacom's replyOfficial
28 Oct 2020, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team