Unacceptable service

It has now been seven days since I first reported the issue and requested assistance to get my WiFi connection working. Despite numerous attempts to follow up, I have not received a clear update on the status of my case, nor have I been informed of the expected resolution date.

As a customer, I find it unacceptable that after a full week, I am still unable to use the service and have no cer*****y regarding the outcome. The lack of communication and progress has caused significant inconvenience, especially as reliable internet access is essential for both personal and professional commitments.

I request that Vodacom urgently:

Provide a detailed update on the status of my case. Explain the reason for the delay. Confirm the actions being taken to resolve the issue. Provide a clear timeframe for when my WiFi service will be fully operational.

I expect this matter to be escalated and resolved as a priority.