1 reviews | Active since Dec 2014
Unacceptable Service
I received a phone call after work one evening, with regards to a wireless router and 2gig/month. I agreed to the contract and received a sms during the phone call. The sms gave me a contact number to call in case of queries. I tried contacting the number ***, and the number did not exist! I phoned vodacom and they told me its a company contracted to vodacom, and gave me a other number. It was once again the incorrect number! I phoned again and finally received the correct number. When I called them I explained that the parcel needs to be delivered to my work address, and not my residential address as explained the previous evening to the sales consultant. They then told me i must contact RAM myself! I did this and ram told me vodacom can only change this details as they could not. I then had to phone vodacom again. Vodacom said they would sort it out, only to get a phone call a few days later telling me the courier service is outside my residential address. This is absolutely pathetic. I hope the number for this sub contractor is free, otherwise I demand a reimbur*****t for all the calls I had to make to them! I am still trying to sort out this issue
