Unacceptable Service

I am extremely disappointed with the service I have received from Vodacom Fibre Support. It has now been more than 7 days since I reported a cut fibre line in my property, and despite being assured that the problem would be resolved within 24 to 48 hours, nothing has been done. As a result of the delay I’ve incurred hundreds of rands worth of additional 3G data costs.

I have followed every instruction provided by there support team and completed all the steps requested. Yet, my issue remains unresolved, and my internet connection is still down. This level of service is unacceptable.

As a paying customer, I expect reliable service and prompt resolution of issues. The lack of communication and ongoing delays have been extremely frustrating and costly.