UNACCEPTABLE SERVICE

I logged a complaint with regard to the bad service that vodacom provided me with after so many years being their customer. Someone called me on 15 May 2015 and wanted to know what is happening I told her my story and I referred her to their recording system. She promised me that someone will call me. I want to find out the processes of handing over the customer to the attorneys, when was this done and when did I pay and arrange for reactivation and why was it done on the number that i do not know and I never asked to be done on that number. Who gave them that permission to do as they please with my account, firstly it was when they renew it to somebody els, that is when I stopped the debit order payment now is this. I want my number *** to reactivated as promised by vodacom. And please read what does your reactivation form says.