Unacceptable Service

<p>Myself and my wife has app**** for contract with Vodacom Mountain mill for a laptop top up contract which was advertised by vodacom. Contract was completed by agent and was approved then we were advised that they do not have stock it will take a week. Called back after a week they advised the stock is on backorder they will get stock the Tuesday, i then called the tuesday and was advised the stock was never ordered and this was 2weeks later. They then advised us to go to the Quenets arcade Vodacom who had stock and they will send the contract to them. We went to quenets and received the laptop. The first invoice was received for R2500 for a r300 contract we were abit confused as we took a top up contract. We called quenets vodacom and they sent us to mountain mill and the other way around whole week to get a answer, eventually vodacom quenets advised they changed the contract from top up to open contract and they will apply to get the money waived. we have now received a email that we will receive a percentage of our amount from vodacom as they will give it as a once off goodwill gesture for their mistakes. I feel that this was the worst experience ever from such an established service provider. I will definately never have anything to do with vodacom again and i will convey this to anybody i know.</p>