Unacceptable service!!!!!!!

<p>I purchased a Samsung tablet the day before Christmas for my daughter. Went back on 27 December as the tablet wouldnt read the sim card. Vodacom would not give me a new tablet they said they have to return the tablet and it would take 4-7 days. I go into Vodacom on 4 January 2017 as I have no feedback, they have the tablet back, only to have THE SAME FAULT!!!!!! Now they tell me I they have to send it back AGAIN!!!!!! This is absolutely unacceptable, how can you purchase a faulty product and not have a 7 day exchange or money back guarantee. I purchased this as a Christmas gift and I would have gone somewhere else if I knew this was going to happen.</p>