SR
Shannen R
1 reviews | Active since Sept 2018
26 Nov 2018, 10:29
Unacceptable service!
I'm disappointed that I have to write yet another review before getting assistance from Vodacom. I upgraded my line in Oct already and ever since my payment hasn't changed nor have I received my promotional data. Upon calling the call centre it was found that my upgrade did go through the system however has not been updated adequately since the payment amount has not changed. This in inconveniencing me financially. Please get this corrected and I would like some sort of reimbur*****t for the 2 months of which extra has been paid!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 10:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Shannen R's updateReviewer Update
27 Nov 2018, 12:59I requested to be called back by a consultant at 5 yesterday, I haven't received that call as yet. tried calling into the call centre once again receiving pillar to post service !
SR
Shannen R's update27 Nov 2018, 12:59
Reviewer Update
I requested to be called back by a consultant at 5 yesterday, I haven't received that call as yet. tried calling into the call centre once again receiving pillar to post service !