Unacceptable service

I called in to the cancellation department on the last week of May 2018 to request a premature cancellation quote and I was told it can’t be done and can only be done after the 4th of June, which meant that I will have to pay another month’s subscription. Then I called in again after the 4th to request the quotes and out of those quotes, I paid for 7 contract lines to be cancelled. The payment was made on the 8th of June 2018. I paid R13280 in total in 1 eft transaction. I sent the Proof of payment together with the signed cancellation quotes to the Retentions.cancellations email address. Today is the 14th and the contracts have not been cancelled. When I called in today, I first got pathetic service from the call center, the person went silent and the next thing they are have a conversation with their colleagues about ********** upgrades . I called in again and got asked to e-mail the the documents again. . Can it be so hard to cancel a contract? Come on vodacom this not acceptable at all. I’m not planning on paying another subscription for those line. What is your complaints line?