Unacceptable service

Good day, I have been a Vodacom customer for over 10 years and have always been happy with the network. Unfortunately though recently my experience with Vodacom has been terrible. I am on my 4th try to take out a Vodacom contract, but the incompetence and lack of communication and assistance has made me pay more for a contract and go to Telkom for a contract instead. The first attempts to get a contract I app**** telephonically, I received sms's saying my order has been approved. After 2/3 days I phoned to follow up on the order and the agent said my order has been cancelled due to agents not being able to get hold of me. I haven't received one phone call from a Vodacom agent. It is ridiculous that you don't even send me a message stating that my order has been cancelled but you are all too happy to send one I am approved. About 2 days ago I app**** online for a contract. A lady phoned me saying it was approved and that she will phone when the phone is in stock. She said she would be the only one to contact me. Today I try to see progress of order and an agent tells me it is pending and I need to contact Homemark in order to send them my documents (the lady that phoned never mentioned this). I spoke to another consultant to get their number but the number doesn't exist, so I phoned again. The agent told me that the number I was given is old and gave me the new number. I phoned Homemark and got cut off waiting for someone to answer (Twice). I phoned again only to be transferred from one person to the next and eventually no one answering my call. It is absolutely infuriating to have to go through so much effort and frustration to get a contract from Vodacom.