Unacceptable service

Item: Vodacom
Rating: 1
Author: Joseph K

Complaint: LJ KilianI561689 1-5 Currently I have 2 contracts at Vodacom. Handset-Smart top up s ********** 668 20GB MBB 24 month top up ********** 470 During July 2017 I signed a contract with Vodacom, 20GB MBB 24 month for R299.00 January 2018 a secondary contract for 20GB was added without my permission that I did not give permission for. Please rectify my account to, adding an account to my current account is unacceptable and should be rectify immediately.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Apr 2018, 16:37

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Apr 2018, 16:37

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Joseph K's updateReviewer Update

12 Apr 2018, 21:35

I posted a complaint on the 2018-04-09 a week later no response from Vodacom, Sorry Vodacom you had ample time to contact me taking my complaint to ICSA.

Joseph K's update12 Apr 2018, 21:35

Reviewer Update

I posted a complaint on the 2018-04-09 a week later no response from Vodacom, Sorry Vodacom you had ample time to contact me taking my complaint to ICSA.