Unacceptable service

<p>My girlfriend took her Huawei P8 lite cellphone to Vodacom, Paarl Mall in September as the hardware was faulty. They sent the phone to Huawei repair centre in JHB, received the phone back without the screenprotector which she originally purchased and fitted at this Vodacom branch when she renewed her contract, resulting in buying and fitting a new screenprotector. She tested the phone at home and found that the hardware (wifi issue) was fixed, but the flashlight didn't work this time, costing her time and fuel to take the phone back to Vodacom. 2 weeks later the phone was returned, everything fixed but no screenprotector once again. The Vodacom agent informed her that Vodacom cannot replace the screenprotector free of charge, instead she needs to purchase another one, which I found is unacceptable as she has spent hundreds of rands on 3 screenprotectors.</p> <p> </p> <p>Please can someone contact and assist her.</p>