Unacceptable service

I ordered a cell phone on line on the 18th November 2017 as it is supposed to be much better. No having to go to the store, no charge on delivery or admin fee or sim card. Well this will be the last time ever that I will do that. I was phoned on the 20th at 12:18pm. The lady told me that because I ordered before 12:00, I would receive my cell phone the next day (as stated on the website). When I did not receive it the next day I phoned the call centre at 17:30, 2 min 39sec. The lady said that my order was at dispatch. I phoned again on Wednesday the 22nd November at 17:32, 3 min 52sec. The lady said that I should wait up to 5 days, which was Friday. I then phoned on Friday 24th November 15:56, 7min 33sec, to be told they are out of stock. They did get stock but it went to other orders placed before me (understandable). My order was at dispatch. Monday 27th, 16:07, 23 min 57sec to be told my order was at dispatch. Wednesday 29th, 10:00, 5 min 5 sec. No stock could wait for up to 2 weeks for delivery. Wednesday 29th, 10:00, 9min 52 sec. Wanting to cancel order. Will phone back - nothing! Wednesday 29th, 12:19, 21 min 16 sec. Transferred from consultant to consultant Vodacom Clearwater Mall - Meketsi. I arrived at the store at around 14:30. I had phoned Meketsi earlier in the morning to find out if they had stock. They had 1 in stock. I asked him to keep it for me. I walked and was helped almost immediately. He was on the phone all the time from consultant to consultant, phone call after phone call. I must add that each phone call takes around 15-20 minutes to be answered. He was using 2 phones at the same time! He was told that it would take 24-48 hrs to cancel my order. Wednesday 29th, 15:51, 39 min 32 sec. FINALLY Kaylee help me cancel my order after checking for stock, contacting the warehouse. She held my call, never put down or transferred me. She was wonderful!! Thank you Kaylee!! Meketsi was so patient all the time. I left the store at 17:00 with my phone . Thank you Meketsi and Kaylee. I am once again happy with Vodacom after 23 years!