Unacceptable Service

I requested an upgrade for one of my lines almost a month ago, 1 week later i was sent the wrong device, i called the call center to arrange a collection and a new phone, 2 weeks later the phone was collected. After speaking to two 'TEAM LEADERS', a lady by the name of Kedi and another guy named Tertius Fitzgerald. Kedi spoke to me once, made promises on cancelling the order and delivering a new phone and then never got back to me, i then eventually got hold of Tertius, who i have been speaking to for the past 2 and half weeks, his go-to saying is "I promise you Mr. Naidoo , i have prioritized this, you will have your phone tomorrow.' . I am now at a point where i want to cancel all the lines i have open with Vodacom and move to another network. The service is pathetic. Every time i call the call center ( ********** ), i get put on hold for at least 30 mins, on instance i was on hold for 45 mins and then the call went to a survey, when i called back asking for the lady who was assisting me (Terry Martin) i was told that she had left and gone home.

I called the call center about 10 mins ago, and the voice prompt says "you have reached your monthly limit for calls into our call center", that must tell you how much time and effort i have wasted with trying to get vodacom to fix the problems that they have caused.

I have never received service like this from any other network, yet Vodacom claims to be a driver in the industry, nonsense!!!!