Unacceptable Service

I need to express my extreme dissatisfaction with the service I have received, which has been nothing short of unacceptable. When I first contacted the call center about *****ulent charges on my account, I was directed to a branch associated with the *****, only to be told to resolve it myself. This is completely unacceptable. I then reached out to a call center in Port Elizabeth, where I was promised that the ***** issue would be resolved. However, after sending multiple emails, I received no follow-up or action from their side.

What should have been a simple resolution has spiraled into a major problem, and it has now been nearly a year without any resolution. I have repeatedly explained my situation to countless representatives, and it is utterly ridiculous that each month I continue to see unauthorized charges on my account.

There is a clear failure in their system, as the two platforms they use do not communicate with each other, causing further complications. Despite having a ***** case opened, there has been no movement on that front either. At this point, I am done with Vodacom. Their lack of effective customer service is unacceptable, and I strongly advise others to think twice before choosing them.