1 reviews | Active since Jun 2016
Unacceptable service
<p>After numerous visits to the coda on store in bluff hill side mall I have decided to write a review.</p> <p> </p> <p>when trying to upgrade customer portfolio in order to upgrade my contract I was denied.</p> <p> </p> <p>i was told I need certain documentation to upgrade. After 6 months of backwards and forwards to banks and Vodacom and many costly calls of over an hour and 30 minutes to try and rectify this problem I was still denied.</p> <p> </p> <p>i cancelled my contract with Vodacom and within 20 min I had the contract I wanted with MTN.</p> <p> </p> <p>why if Vodacom had no intention to upgrade my portfolio did they waist my time and money for so long?</p> <p> </p> <p>complaint number 2</p> <p>my girlfriend took out a contract with Vodacom and has been able to view caller identities apart from my number. When she called to rectify this problem she got told she has to pay R10 a month extra. After putting the phone down now she cannot see anybody's caller id.</p> <p> </p> <p>i believe this is in acceptable </p>
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Vodacom Social Media Team
After 3 months of waiting for Vodacom to get hold of me and resolve my problems I have still not yet heard from them.
I phoned them to settle my contract so I could move over to MTN and the gave me a figure. That figure was paid in full. They now phone me and say that I am still outstanding R1900 and some change.
How do I resolve this? And will Vodacom ever get in contact with me apart from there call center phoning about outstanding amounts when I was told it was paid in full.
After 3 months of waiting for Vodacom to get hold of me and resolve my problems I have still not yet heard from them.
I phoned them to settle my contract so I could move over to MTN and the gave me a figure. That figure was paid in full. They now phone me and say that I am still outstanding R1900 and some change.
How do I resolve this? And will Vodacom ever get in contact with me apart from there call center phoning about outstanding amounts when I was told it was paid in full.