Unacceptable service

On the 14 th of February 2015, my wife went to the vodacom shop in the Matlosana Mall to get a quotation to cancel her comtract, when we received the contract we only wanted to pay the handset, and after signing the quote we made payment of the amount they told us to pay, now they did not allocate the payment to the phone itself, but to the account. And if we phone in to try to get it sorted out they either transfer you around to different departments or cut you off. If i phone the *** they put you through to customer care. The vodacom shop here also tried to phone and get it sorted but nothing. Hope to get this sorted out.