Unacceptable service

<br> I have tried calling Vodacom after sales and customer service. I am currently not having a very good experience with your services. I have ordered a phone and was expecting delivery, however when I called Vodacom they advised that the phone was not released for delivery. They further stated that the confirmations department was trying to contact me before they could release the phone. <br> <br> When I asked what number were they using, I was provided with a number I stopped using 6 years ago. I find this extremely unprofessional as I had given all my details when the application verification was being conducted by a consultant. <br> <br> Now I have to sit with the inconvenience due to someone not doing the job correctly. When I try to escalate the matter I moved from pillar to post and no one is able to assist me. I am extremely annoyed as I have moved around my schedule to accommodate the delivery of this item. I hope that Vodacom does care about TCF ( treating customers fairly) and will resolve this today still.