Unacceptable service

I took out a Vodacom contract at the beginning of January 2016.<br> <br> On day 8 I discovered that the screen was loose and this is evidently a common problem on the silver and white iPhone 6s model. I went to the Vodacare at Gateway and sat in a queue for 2 hours to be told the phone must be booked in for repairs. You gave me a defective phone, why must I go through the inconvenience of a repairs process and be told that I must pay for a SIM swop because a loan phone capable of taking a NANO SIM is not available. I refused and was eventually offered some funny Blackberry device which I was not happy with. I was then promised that I would be called when they have an iPhone available. 8 days later still no call and Vodacare Gateway does not ever answer the phone. I complained to Vodacom by e-mail and got the most ridiculous and unhelpful responses, again being sent from pillar to post with no real help from the repairs call centre. I want a new phone because I don't see why your problem should be my problem and perhaps a complaint to the Consumer Complaints Commission is what is needed. I have never had such bad service from Vodacom. No apology either. E-mail reference 001C8aBAFPDCFK0K